Open 1.30pm - 4.30pm every day except Tuesday
A registered charity operating a non-destruct policy

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Privacy Policy

 

Introduction

Foal Farm Animal Rescue is a registered charity with registered charity number 201654 and registered address at Foal Farm, Jail Lane, Biggin Hill, TN16 3AX. Our website homepage can be found here: www.foalfarm.org.uk

We rely on the generosity of individuals such as yourself to continue our outstanding work in rescuing and rehoming animals in need.

We promise to respect any personal data you share with us and keep it safe. We aim to be clear when we collect your data about how it will be used, and not do anything you wouldn’t reasonably expect. Our Data Protection and Privacy Policy reflects the high standards of data protection required by the General Data Protection Regulation.

If you would like to know more about our practices regarding your personal data, you can read more in the privacy policy outlined below, which contains information on how we collect, use and store your personal data. We may update this statement from time to time so please check it regularly. If there are any significant updates, we will contact you.

If you have any queries, or would like to change your communication preferences, please do call us on 01959 572386, or email us at generaladmin@foalfarm.org.uk

 

What personal data do we collect?

If you support us, for example you make a donation, volunteer, rehome an animal, sign up for an event, membership or animal sponsorship, then we will usually collect the following:

Your name

Your contact details, including email address, postal address, telephone number

Details of the transaction, such as your bank or credit card details

Whether you are eligible for Gift Aid

 

How will we use this personal data?

We will use your personal data to allow you to interact with us and to improve how we communicate with you.

We might use your personal data to:

Provide you with the services or information, such as keeping in touch about your adopted animal, keeping you informed with newsletters or fundraising appeals, updating you on relevant information such as volunteering updates or changes.

To administer your donation or support your fundraising, including processing Gift Aid.

Notify you about changes to our service.

Comply with applicable laws and regulations and requests from statutory agencies.

To contact you about administrative issues if needed.

 

When do we collect personal data?

We collect information in the following ways:
You may give us your personal data in order to make a donation, apply to volunteer, adopt an animal, sign up for membership or animal sponsorship, sign up for our newsletter, or otherwise interact with us.

The Foal Farm website does not collect personal data such as name or email address when someone visits it.

 

What lawful bases do we rely on to use your personal data?

You have provided your consent to us using your personal data for a specific purpose:

We will ask for your consent to use your personal data to send you electronic communications such as e-newsletters and emails. You always have the right to withdraw your consent at any time.

It is necessary in connection with the performance of a contract with you:

Sometimes it is necessary to process your personal data so that we can enter into contractual relationships with you.  For example, if you apply for employment with us or for a volunteer role, we will require your personal data to enable us to perform our agreement.

It is necessary for compliance with a legal obligation to which we are subject:

This would include where we have to retain certain records, for example, because we are under a direct legal obligation.

It is within our legitimate interests:

We may collect and use personal data if it is reasonably necessary for our legitimate interests (as long as the processing is fair, balanced and does not unduly impact individuals’ rights). We will rely on this ground to process your personal data when it is not practical or appropriate to explicitly ask for your consent, and where we are confident that this will not impact your rights.

Our legitimate interests include achieving our purpose of carrying out our charitable objectives. We also have a legitimate interest in publicity and income generation, and have legitimate interests to campaign and fundraise in order to support our objectives.

We will also rely on our legitimate interests for the proper administration of Foal Farm Animal Rescue, and to manage our operations (for example, maintaining appropriate records and contact database).

When we process your personal data to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive. We will always treat your privacy with respect.

 

Direct marketing and communications

Our marketing communications include information about our latest successes, campaigns and important work, and how you can donate and otherwise participate in our fundraising activities.

As long as you are happy for us to do so, we will contact you from time to time in relation to the above. We will only email you, call you or write to you if you have explicitly consented to receiving this form of communication from us, in accordance with applicable law and regulation.

For our postal mailings, we provide each and every one of our supporters with the option to opt out of receiving post, and will continue to contact you by post unless you let us know you’d rather not hear from us in this way.

We make it easy for you to tell us how you want us to communicate with you, in a way that suits you. We include information on how to change your communication preferences or opt out of communications whenever we send you marketing.

If you don’t want to hear from us, that’s fine. Just let us know when you provide your personal data or contact us at generaladmin@foalfarm.org.uk

You are able to decide if you would rather hear from us by post or email, or not at all. You can also choose what you would like to hear about (including newsletters, invitations to events, information about our services, appeals and fundraising) or decide if you would like us to send you information that we feel is relevant.

 

Sharing Data

Foal Farm will never sell or share personal details to third parties for marketing purposes.

We may share your details with HMRC where we are able to process gift aid.

We may allow our staff, consultants and/or external service providers acting on our behalf to access and use your personal data for the activities we have described above (for example to deliver mailings and to process payments). We will only permit them to use it to deliver the relevant service and if they apply an appropriate level of security protection.

We may need to disclose your personal data upon request to regulatory and government bodies as well as law enforcement agencies or legal advisors.

 

How we keep your personal data safe and who has access to it

We are committed to maintaining confidentiality at all times, and we aim to ensure your personal data is held securely in accordance with the Data Protection Act and General Data Protection Regulation and any subsequent legislation.

We ensure that there are appropriate technical controls in place to protect your personal data. For example, our network is security protected and routinely monitored.

We undertake regular reviews, at least annually, of who has access to personal data that we hold to ensure that your personal data is only accessible by appropriately trained staff.

As part of our work to ensure full data protection security we have appointed a Data Security Officer within the employed staff at Foal Farm Animal Rescue.

 

Data retention

We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected and subject to any legal obligation we are required to comply with or in order to protect or defend our legal rights.

In the event that you ask us to stop sending you marketing communications we will retain certain details, such as your name, to help us ensure that you are not contacted again. If you have any questions about our data retention policy, please contact us.

 

Contact or complaints

If you are unhappy with the way in which we have handled your personal data please contact us using the details below.

Generaladmin@foalfarm.org.uk

Foal Farm, Jail Lane, Biggin Hill, TN16 3AX